Job Vacancies
Role: Account Manager
CCS Job brief:
We are looking for a driven Account Manager with a minimum 2 years proven track record in a logistics role, to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.
What does a CCS Account Manager do?
On a daily basis you will be fulfilling client movement requests, from start to finish.
In addition to this, responsibilities include developing strong relationships with customers, connecting with key business executives & stakeholders and preparing sales reports.
CCS Account Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams to improve the entire customer experience. This position may require occasional travel.
If you are familiar with account management software (CRM), have a flair for client communication and understand consumer behaviour, we’d like to meet you.
Ideally, candidates for this role will know how to meet ambitious individual and team-wide sales quotas.
Responsibilities
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximise profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status
- Collaborate with the sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed
Requirements and skills
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level
- Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
What are the duties and responsibilities of a CCS Account Manager?
A CCS Account Manager is in charge of making sure the customer requirements are fully met. They handle customer complaints, find solutions to their issues, and maintain a positive relationship between both parties for future business ventures.
What does CCS offer in return for the right candidate?
At CCS we believe our employees are the true measure of a companies worth, so salary and benefits are some of the highest in the industry with attractive rewarding commission structures engineered to inspire not demoralise.
25 days a year holiday and a modern, flexible approach to your working schedule.
If this sounds like a company you could take the next step with then email your CV with a covering letter to: info@chartercourierservices.co.uk and one of our friendly recruitment team will be in touch.
